Organises and controls the operations of hotels or motels in providing guest accommodation, meals and other services.
The entry requirement for this occupation is an AQF Diploma or higher qualification and at least 3 years relevant experience. In some instances relevant experience is required in addition to the formal qualification. Registration or licensing may be required.
oversees reservation, reception, room service and housekeeping activities
plans and supervises entertainment activities
supervises security arrangements, and garden and property maintenance
plans and supervises bar, restaurant, function and conference activities
observes liquor, gaming and other laws and regulations
assesses and reviews customer satisfaction and preferences
oversees accounting and purchasing activities
ensures compliance with occupational health and safety regulations
may provide guests with local tourism information, arrange tours and transportation
may manage the entire range of services provided by the establishment or may manage a specialised service area