Returns

Returns

A return or refund policy applies only to goods pruchased online e.g. guides and information packages. There is no refund applicable to eConsult services.

In line with our Guarantee you can return products in accordance with the following:

1. Not satisfied with your purchase:
   If for any reason you are not satisfied with your australia-migration.com purchase you can return the product for a refund. In this situation the shipping charges are not refundable unless it is due to an error on our part. You must return the product within 30 days of the date of purchase. It is important that product packaging is still in good condition and the product is in resaleable condition. In the event that this is not the case we reserve the right to charge a restocking fee.
    
2. Wrong product, damaged goods or poor quality:
   If the reason for the return was an error on our part or relating to product quality then we will not only refund the product purchase price but also the original shipping charge. The cost of returning the product to us is not refundable. Once again the product must be returned within 30 days from the date of purchase.
    
3. Procedure for returns:
   When you wish to return a product please contact us by sending an email. In this communication please include your Order ID number, customer number, email address and name. Include the reason for the return. If you prefer you can call us directly - contact details