Facilitates a continuous improvement environment in which organisational resources are focused on satisfying internal and external customer requirements.
Skill Level:
The entry requirement for this occupation is a bachelor degree or higher qualification or at least 5 years relevant experience. In some instances relevant experience is required in addition to the formal qualification.
Tasks Include:
plans, coordinates and participates in system reviews and quality audits, assisting staff in identifying potential improvements to systems, processes and work flows
guides organisations through the deployment of quality systems and certification processes
assists and encourages the development of objectives, strategies and plans aimed at achieving customer satisfaction and the efficient use of an organisation's resources
assists in the identification of formal standards and regulatory codes appropriate to the organisation's needs
assists with the documentation of processes and operating procedures
liaises with suppliers within manufacturing environments to assist them in supplying goods to particular specifications
liaises with customers to monitor perceptions regarding the organisation's quality and timeliness
assists in the implementation of statistical methodologies and quality tools to monitor and control quality
provides input into reports on the effectiveness and suitability of the management system
advises on and may deliver training relating to quality programs and objectives
