2222-13 Sales Representative (Information and Communication Products)

Represents companies in selling information and communications equipment, systems and solutions to businesses.

Skill Level:
The entry requirement for this occupation is a bachelor degree or higher qualification or at least 5 years relevant experience. In some instances relevant experience is required in addition to the formal qualification.

Tasks Include:

• compiles lists of prospective customers using trade directories and other sources
• qualifies and assesses business prospects
• visits businesses currently or prospectively using information technology to establish and act on selling opportunities
• assesses business requirements, and recommends computer and communications systems that provide appropriate technical solutions or reselling opportunities
• advises customers on system applications, networking and associated licensing requirements
• quotes prices and credit terms, records orders, completes sales contracts, and arranges deliveries
• arranges the installation and testing of products or systems
• supplies reference guides and operating and system manuals
• follows up with customers to ensure satisfaction with products purchased and arranges modifications or other remedies needed
• monitors customers' changing needs and competitor activity, and reports on these developments to sales management
• prepares sales reports, maintains and submits records of business expenses incurred
• may demonstrate and train customers in the use of information systems or equipment